Our eBook and audiobook packages are digital products delivered instantly on payment. Because access is granted immediately and the content can be downloaded right away, we're generally unable to offer refunds once a package has been successfully delivered — the same way most digital goods (software, digital courses, streaming purchases) work.
That said, we do issue refunds in the specific cases below. If you're unsure which applies to you, just email us — we'd rather sort it out than leave you stuck.
Email support@bundledeck.com within 7 days of your purchase with your payment ID (from the Razorpay receipt) and a short description of the issue. We aim to respond within 24–48 hours.
Approved refunds are issued to the original payment method via Razorpay. Depending on your bank, it can take 5–7 business days to reflect after we initiate it on our end.
See our Contact page for other ways to reach us.